Tech Application

Technical Support

2021-01-04source:梓健生物
Back to list

Pre-sales service

Before the product is sold, the technical engineer makes a detailed product introduction to the customer to help the customer choose the instrument reasonably and buy effectively.


Mid-sales service

After the delivery of the product, the technical engineer will train and explain the operation of the product to the customer, so that the customer can use the product under working conditions.


After-sales service

During the warranty period, technical engineers provide customers with 24-hour telephone consulting services, after-sales maintenance of the product, and provide corresponding technical support and other services.


Regular return visit

Technical engineers will make regular phone calls to customers to understand the use of the instrument and solve the problems encountered in the use of the customer in a timely manner.


Synchronized innovation

Zijian Bio will continue to innovate and upgrade the products purchased by customers to maintain the advanced technology of the products.

related information